How It Works
Five Steps.
Zero Guesswork.
From your first call to a fully automated billing operation - here's exactly what happens.
Free Consultation
We learn your practice, your payers, and your current billing workflow. No obligation.
CRM Integration
We connect directly to your existing Medical CRM (Epic, Athena, eCW, etc.). No data migration, no disruption.
AI Activation
Our billing team and AI work together to analyze your billing history, identify denial patterns, and begin monitoring claims. Certified specialists review every insight before action is taken.
Audit & Optimize
Pono flags errors, compliance gaps, and revenue leaks before or after submission. Our billing team resolves them directly, keeping your revenue on track.
Ongoing Management
Our team and AI work together continuously. You get alerts, reports, and dedicated support from real people, without adding headcount.
Integrations
Connects to Your Existing CRM
If you use it, we likely connect to it. Ask us →
FAQ
Common Questions
Onboarding timelines depend on the size and complexity of your practice. Most are fully set up within 2 to 4 weeks, with larger practices taking up to 30 days. We handle the integration work. Your team just keeps doing what they do.
No. Pono connects to your existing EHR/CRM system. We support all major platforms and most specialty-specific ones.
Pono augments your team, not replaces it. Your staff gets better tools, cleaner data, and fewer manual tasks - freeing them to focus on follow-ups and patient care.
Absolutely. Pono is fully HIPAA compliant with end-to-end encryption, role-based access controls, and regular third-party security audits.
Ready to see it in action?
Book a free consultation and we'll walk you through every step.
AI works with us, not instead of us
Every billing team is managed by a US based billing manager
Real people review every claim our AI touches. Our US based billing managers monitor performance, adjust workflows, and step in the moment something needs a human eye. That is one of the differences that makes Pono unique.
When you have a question, our team is ready to answer. No offshore call centers. No automated runaround. Just accountable people working alongside intelligent technology.
US based oversight
Every account has a named billing manager based in the United States.
Human in the loop
Our team reviews and tunes the AI on your specific payer mix and specialty.
Direct access
Real people answering real questions, with response times measured in hours, not days.