Who We Serve
Built for the Specialties
Payers Love to Complicate
Different specialties face entirely different billing challenges. Pono is purpose-built to handle each one.
Behavioral & Mental Health
Pain Points We Solve
- Time-based unit billing complexity (90837, 90834, etc.)
- Mental health parity law compliance across payers
- High denial rates on telehealth & crisis codes
- Prior auth burden for ongoing therapy
Our Answer
- Parity claim monitoring and appeals support
- Time-unit accuracy checks before submission
- Telehealth-specific billing rules built in
Long Term Care Facilities
Pain Points We Solve
- RUG/PDPM scoring errors in skilled nursing
- Recurring billing cycle errors and missed charges
- Medicaid/Medicare crossover billing nuances
- Documentation-to-billing alignment gaps
Our Answer
- Automated recurring charge validation
- MDS-to-claim accuracy auditing
- Crossover claim handling built in
General Practice Clinics
Pain Points We Solve
- High patient volume = high claim error volume
- E&M coding downcoding by payers
- Slow reimbursement impacting cash flow
- Limited billing staff bandwidth
Our Answer
- Clean claim rate optimization before submission
- E&M coding audit and support
- Clear dashboard visibility into every dollar owed
FAQ
Specialty Billing Questions
Yes. We specialize in time-based unit billing (90837, 90834), mental health parity compliance, telehealth billing, and prior authorization management.
Absolutely. We handle RUG/PDPM scoring, recurring billing cycle validation, Medicaid/Medicare crossover claims, and MDS-to-claim accuracy auditing.
Pono optimizes clean claim rates before submission, provides E&M coding audit support, and offers clear dashboard visibility into every dollar owed.
Our billing methodology works across specialties. If yours is not listed, reach out. We are likely already equipped to help, or can adapt quickly to your payer mix and coding requirements.
Don't see your specialty?
We work with more specialties than the ones listed here. Tell us about your practice and we will show you how we can help.
AI works with us, not instead of us
Every billing team is managed by a US based billing manager
Real people review every claim our AI touches. Our US based billing managers monitor performance, adjust workflows, and step in the moment something needs a human eye. That is one of the differences that makes Pono unique.
When you have a question, our team is ready to answer. No offshore call centers. No automated runaround. Just accountable people working alongside intelligent technology.
US based oversight
Every account has a named billing manager based in the United States.
Human in the loop
Our team reviews and tunes the AI on your specific payer mix and specialty.
Direct access
Real people answering real questions, with response times measured in hours, not days.