Privacy Policy

1. Introduction

Pono Medical Billing Solutions ("Pono," "we," "us," or "our") respects your privacy and is committed to protecting personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit medicalbillingsolutions.ai or engage our services.

2. Information We Collect

We may collect the following categories of information:

• Contact information you submit via forms (name, email, phone, practice name).
• Usage data such as pages visited, device type, and browser version.
• Protected Health Information (PHI) only when expressly authorized under a Business Associate Agreement (BAA) with a covered entity.

3. How We Use Information

• To respond to inquiries and schedule consultations.
• To deliver, maintain, and improve our medical billing services.
• To comply with legal, regulatory, and contractual obligations, including HIPAA.

4. HIPAA & PHI

When Pono acts as a Business Associate, we handle PHI in accordance with the HIPAA Privacy and Security Rules and the terms of the applicable BAA. We maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of PHI.

5. Sharing of Information

We do not sell personal information. We may share information with vetted service providers (such as clearinghouses, EHR/CRM integrators, hosting providers) strictly to perform services on our behalf, or when required by law.

6. Data Security

We use industry-standard encryption in transit and at rest, role-based access controls, audit logging, and regular security reviews. No method of transmission over the internet is 100% secure, but we work continuously to protect your information.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information we hold about you. To make a request, contact us using the details below.

8. Cookies

Our site uses essential cookies for site functionality and may use analytics cookies to understand traffic. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes.

10. Contact Us

Questions or requests about this policy?
Email: info@medicalbillingsolutions.ai
Phone: 385-533-6411